How does ‘no win no fee’ for Housing disrepair Claims work?

Our no win no fee customer Information - Rental Disrepair Claims

Our Services

Rental Disrepair Claims is a claims management company. We provide claims management services in relation to housing disrepair claims to our customers.

We will review information and evidence from you and the relevant parties to assess and advise you on the merits of your claim. We communicate with the defendant Landlord, their agent, authority, or association, including reviewing information your landlord had about the existence of the disrepair or defect and their failure to carry out remedial works with reasonable expedition. We undertake all pre-action stages required and desirable in dealing with your claim. We fully prepare and submit your claim evidence to your opponent and advise you on actions and steps you need to take when proceeding with your claim. We will correspond and negotiate your claim with the defendant landlord to endeavour to obtain compensation for you. We will not process your claim unless we receive a Consent from you.

We will inform you of any progress on your claim, the amount of any costs, or any changes to the costs (which will not exceed the below). We will update you on the progress of your claim once per calendar month for the first 4 months, at least every two months after that time, and when your claim is completed (that is, when it is either rejected or successful, whether in whole or in part).

For your information and concern, full terms and conditions are in your Claimant Service Contract. Our aims, commitments and supporting terms of how we provide our service are available in the Terms of Engagement document which can be reviewed here.

We do not receive any referral fee for receiving or starting your claim.

Steps you must take in helping us manage your Claim

You must give us clear information, evidence and instructions which allow us to do our work correctly. You must not ask us to work in an improper or unreasonable way. Unreasonable behaviour includes, but is not limited to:

a)        Providing information which is deliberately misleading;

b)        not cooperating with us when asked;

c)        rejecting our advice about reaching a settlement with your opponent;

d)        failing to disclose all information relevant to your claim;

e)        failing to keep confidential all information received by you in connection with your claim and the claims of any other claimants with the same/similar claims to you;

f)         failing to comply with all the terms of this Agreement;

g)        entering into any direct negotiations or agreement with the opponent without our prior agreement;

h)        not letting us know if you are subject to a bankruptcy order or a bankruptcy petition has been presented by or against you or if you are subject to any other form of an insolvency process. This applies both at the outset and throughout the course of your case. This is because it could affect our ability to conduct your claim and impact your award of compensation. If you are declared bankrupt, some or all of your compensation may go to your Trustee in Bankruptcy.

Charges: Your Rental Disrepair claim Fee

Your fee is a variable reducing commission charge, applied to your total settled claim value.
For claims values of £1 to £1,499, your charge is 28% to a maximum of £420 inclusive of VAT.
For claims values of £1,500 to £9,999, your charge for that portion is 28% to a maximum of £2,500 inclusive of VAT.
For claims values of £10,000 to £24,999, your charge for that portion is 25% to a maximum of £5,000 inclusive of VAT.
For claims values of £25,000 to £49,999, your charge for that portion is 20% to a maximum of £7,500 inclusive of VAT.
For claims values of over £50,000, your charge for that portion is 15% to a maximum of £10,000 inclusive of VAT.

You will only be charged a fee on the value of your claim if it is successful. The above settled claim values are NET sum examples with commission calculated accordingly. These fee illustrations are illustrative examples only and should not to be taken as an estimate of the amount likely to be recovered in your case, which will be dependent on individual circumstances. Taxation is also specific to each individual’s circumstances and we are unable to provide specific advice on taxation.

Additional Information

You are not required to use our services to pursue your claim, and it is possible for you to present the claim yourself for free, either to the opponent whom you wish to claim, the statutory ombudsman, statutory compensation scheme (see below) or through your legal expense insurer.
For Housing Disrepair Claims in England, the Housing Ombudsman Service; in Wales, the Public Services Ombudsman; and in Scotland, the Scottish Public Service Ombudsman, the Scottish Housing Regulator, and the Housing and Property Chamber of the First-tier Tribunal for Scotland. Local authority Landlords may have a right to repair scheme to help complete repairs. If the repair work isn't done within certain timescales, you can claim compensation. Social housing landlords may operate similar schemes.

Please be aware that we cannot guarantee you will have a more favourable outcome by using the services of this firm to manage your claim. Rental Disrepair claims cannot guarantee to resolve your claim more quickly, or with a better prospect of success, or with a better outcome for the you, than if you were to make the claim yourself by using one of the other available methods of obtaining redress or compensation.

You may cancel this contract within 14 days without giving a reason, you will not have to pay any fees. There is a model cancellation form at the end of your service contract which you may use, but it is not obligatory. You may cancel this contract after 14 days; however, this may be subject to charge. Any charges will be confirmed upon notice of cancellation.

If our services fall below the high standards we set for ourselves in providing you with Rental Disrepair Claims services, you have the right in law to complain. We must acknowledge and adhere to certain complaints procedures. Please email complaints@rentaldisrepairclaims.co.uk to request our ‘Complaint procedure – client copy’ for further information.